Business Analyst
- Office
- Geneva
- Start Date
- 01.08.2024
- Working hours
- 100%
- Type of Contract
- Consultant
Description
The COO division encompasses several departments supporting the client-facing teams, with a global presence covering a multitude of activities and client services including Operations, Finance & Tax, Information Technology, Credit, Human Resources, Security & Data Governance, Programme Management and General Services. It strives to provide both in-house departments and external providers with a first-rate service to ensure our business operates efficiently.
Mission
In the context of the replacement of our Client Data Management system, we need a senior business analyst to support the transition to a vendor system.
Main responsibilities
- Create Business Requirements Documents with understandable and clear language, user stories and obtain sign-off from stakeholders
- Organize and conduct workshops with all departments of the Bank involved and the vendor
- Propose solutions to problems and roadblocks
- User Acceptance Test coordination
- Ensure stakeholders involvement, challenge stakeholders vision and promote innovative solutions
- Work closely with Project Management Team and Project Management Office.
- Partner with Development and IT Project management units to ensure adequacy of developments and solutions proposed
- Identify and report project conflicts
- Elaborate Target Operating Model in collaboration with business SMEs
Specific Competencies
- Strong knowledge of all aspects of Client Data management (business processes, client account structures…), CLM and CRM in the context of WM activities
- Agile delivery
- Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
- Excellent verbal and written communication skills
- Diplomacy and empathy
- Drive, leadership and “go-getter” attitude
- Critical mindset
- Excellent problem solving skills
- In-depth understanding of Operational banking domains and systems
- At ease with various Project Management and Business Analysis methodologies, knowledge of Jira/Confluence
- Knowledge of Wealth Dynamix solution is a plus
Personal skills
Education
- Education: Master Degree
Experience
- Years of experience: 3-7 : intermediate
- Experience required: 5 years of experience in Business Analysis in banking industry (Project Management will be a plus) University degree. Professional certifications a plus : CBAP or similar.
- Experience in private banking: Mandatory
Language
- English: Fluent
- French: Advanced
OTHER
- Swiss resident: Mandatory