Business Analyst

Office
Geneva
Start Date
01.08.2024
Working hours
100%
Type of Contract
Consultant

Description

The COO division encompasses several departments supporting the client-facing teams, with a global presence covering a multitude of activities and client services including Operations, Finance & Tax, Information Technology, Credit, Human Resources, Security & Data Governance, Programme Management and General Services. It strives to provide both in-house departments and external providers with a first-rate service to ensure our business operates efficiently.


Mission

In the context of the replacement of our Client Data Management system, we need a senior business analyst to support the transition to a vendor system.


Main responsibilities

  • Create Business Requirements Documents with understandable and clear language, user stories and obtain sign-off from stakeholders
  • Organize and conduct workshops with all departments of the Bank involved and the vendor
  • Propose solutions to problems and roadblocks
  • User Acceptance Test coordination
  • Ensure stakeholders involvement, challenge stakeholders vision and promote innovative solutions
  • Work closely with Project Management Team and Project Management Office.
  • Partner with Development and IT Project management units to ensure adequacy of developments and solutions proposed
  • Identify and report project conflicts
  • Elaborate Target Operating Model in collaboration with business SMEs 

Specific Competencies
  • Strong knowledge of all aspects of Client Data management (business processes, client account structures…), CLM and CRM in the context of WM activities
  • Agile delivery
  • Strong analytical skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
  • Excellent verbal and written communication skills
  • Diplomacy and empathy
  • Drive, leadership and “go-getter” attitude
  • Critical mindset
  • Excellent problem solving skills
  • In-depth understanding of Operational banking domains and systems
  • At ease with various Project Management and Business Analysis methodologies, knowledge of Jira/Confluence
  • Knowledge of Wealth Dynamix solution is a plus


Personal skills

  • Good team player, resourceful and independent Ability to convince
  • Stress resistant
  • Fluent in French and English
  • Very proficient with MS Office suite and Visio
  • Knowledge of database architecture
  • Swiss work permit


    Education

    • Education: Master Degree

    Experience

    • Years of experience: 3-7 : intermediate
    • Experience required: 5 years of experience in Business Analysis in banking industry (Project Management will be a plus) University degree. Professional certifications a plus : CBAP or similar.
    • Experience in private banking: Mandatory

    Language

    • English: Fluent
    • French: Advanced

    OTHER

    • Swiss resident: Mandatory